-Policy-
Consultation & Payments
We understand that it can sometimes be difficult to know exactly what your hair needs, and that’s why we offer our specialised “consultation services.” During this session, your stylist will guide you through your hair goals, assess your concerns, and help you understand the exact service you require. We offer two in-depth consultation options: the “Advanced Colour Consultation” priced at Rs. 5,000 and the “Advanced Hair Repair Consultation” priced at Rs. 3,000. These fees are required at the time of booking and ensure that your stylist prepares a dedicated consultation form for you and that a specific hairdresser is assigned to your appointment, allowing us to plan your visit with care and clarity.
Service Deposits
Every appointment we schedule is a valuable time commitment that we reserve especially for you, which is why we use a “Service Deposit.” To secure a service appointment—whether decided during the consultation or booked directly—we require a deposit of Rs. 10,000. This deposit is non-refundable in cash, but it will be fully credited toward your total bill once your service begins. It is not a discount; it is simply an advance payment that confirms your booking and ensures that your time slot and salon resources are allocated for your visit.
Late Arrival
We aim to honour every client’s time and make sure your experience starts smoothly, which is why we kindly request clients to arrive at least 10 minutes before their scheduled appointment. We offer a “15-minute grace period” for late arrivals, understanding that delays can happen. However, if you arrive beyond this grace period, we may need to begin with the next client to maintain the overall schedule, and you may be asked to wait for the next available time slot.
Change of Service at Arrival
If the service you booked is different from the service you request upon arrival, we may not always be able to adjust the schedule immediately due to the specific time and preparation required for each service. In such cases, you may be asked to return on another day and make a new appointment for the exact service you need. Any “Service Deposit” you made will be
carried forward to your next appointment date. There will be no cash refund, and if you choose not to book another appointment, the deposit will become fully non-refundable.
No-Shows
A missed appointment prevents another client from using that time, and for this reason, we take “no-shows” seriously. If a client does not attend their appointment without notifying us, the consultation fee or service deposit already paid will be non-refundable. After two no-shows, the system will automatically block the client’s profile. For the third appointment, the client must pay the full service amount upfront, and this amount will be non-refundable under any circumstance. The client may reschedule or cancel the third appointment if needed, but the payment will not be returned as cash or as a service credit.
Cancellations
We completely understand that schedules can change, and we are happy to assist with rescheduling whenever possible. However, because each appointment slot is reserved specially for you, we require cancellations to be made at least 7 days in advance. If you cancel or reschedule within this period, your deposit will be carried forward as a “service credit” for your
next appointment, though not refunded in cash. If you cancel fewer than 7 days before your appointment, the deposit becomes fully non-refundable and will not be carried forward. Clients may cancel or reschedule up to two times in a row. On the third cancellation, the full service amount must be paid in advance to secure a slot, and this payment will be completely
Failure to Confirm
We expect that every appointment you make with us is considered “confirmed by default.” However, anytime between 1 to 7 days before your appointment, we may reach out to reconfirm your booking and proceed with the remaining arrangements. If we are unable to reach you, your appointment will still remain active, though you may be assigned to any available stylist
depending on the day’s schedule.
Under-Age Clients
For clients under the age of 18, we require an accompanying guardian (18+) who is an immediate family member to provide consent before any service begins. If a client chooses not to disclose their age and proceeds with a service, we cannot accept responsibility for any issues that arise due to missing or incorrect information.
No-Children Policy
To maintain a safe and peaceful environment, children are not allowed inside the main service area. We work with chemicals, sharp tools, and heated equipment, which are safe for adults but may pose risks to young children. This policy ensures the safety and comfort of everyone in the salon.
Refund Policy
We do not provide “cash refunds” under any circumstance, including no-shows, late cancellations, changes of mind, or failure to confirm. The only form of refund we offer is a “service refund,” where your deposit is carried forward to your next appointment, provided that the cancellation or rescheduling was done at least 7 days before the original appointment date. Outside this window, deposits are fully non-refundable.
Video Consent
We sometimes love to capture our transformations and creative processes on video for our social media platforms. We will always ask for your “video consent” before recording anything. Once a video is posted, it cannot be taken down, but you are always welcome to share it on your own pages. If you prefer not to be filmed, we will fully respect your choice.